We’re here to help! If you have any questions about your order, shipping, or our products, feel free to reach out to us. Our customer support team is available Monday – Friday, 9 AM – 6 PM (EST).
We do our best to reply within 24 hours on business days
Frequently Asked Questions
🎁 How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 5–10 business days, depending on your location. We’ll send you tracking details once your order ships so you can follow it every step of the way.
💐 Is free shipping available?
Yes! We offer free standard shipping on all orders over $50 within the U.S. For smaller orders, shipping costs are automatically calculated at checkout.
🎀 How can I get a tracking number for my order?
Once your order has been shipped, you’ll receive an email with your tracking number and a direct link to track your package in real time.
💌 How do I process a return or exchange?
We want you to love your Luméveil experience! If something isn’t perfect, you can request a return or exchange within 14 days of delivery. Simply contact our support team with your order number we’ll handle the rest.
🌸 Can I customize my order for a special event?
Absolutely! Many of our products can be customized for weddings, birthdays, or themed parties. Just reach out before ordering and we’ll help bring your vision to life.
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